1. General Information
The objective of this Terms and Conditions is to obey the Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSI-CE), by informing about www.hankieshandkisses.com (also refered as “the site”,”us” or “the website”) using conditions.
The owner of the site is Laura Vegas (also refered as “we”, “the owner” or “her”) about www.hankieshandkisses.com with NIF 70811495S and residence in Valladolid (Spain).
If you need to contact the site you can do it by writing to:
2. Purpose of Hankieshandkisses.com
The website gives information about everything that may be of interest to the user, including but not limited to products, promotions, prices, shipping conditions, etc.
3. Conditions of Access and Use of the Site
Everyone that enters to this site will be considered as an user and commits to obey the conditions here published and all legal dispositions that apply to the user situation.
The owner has the right to modify whatever information that is published in the site without the obligation to inform the users. Users accept that the publication in the site itself is enough for that purpose.
3.1. Obligation to Use of the Website and the Contents Correctly.
The User agrees to the correct use of the website and utilities provided in accordance with the law, these Terms and Conditions, and the instructions and notices that are communicated to him.
The User agrees to the exclusive use of the web, and all its contents, for lawful and not prohibited purposes, that do not infringe current legislation and / or may be harmful to the legitimate rights of the owner and her fungible and non-fungible properties or any third party, and / or that may cause any damage or harm directly or indirectly.
3.2. Industrial and Intellectual Property Rights
The User accepts to respect the industrial property rights of the owner and of any other third party. The usage or entrance to the website does not imply the granting of any right over the trademarks, trade names or any other distinctive sign used in it.
The contents, including the texts, photographs and graphics, are the intellectual property of their owner or their respective owners, without being understood to be assigned to the User, by virtue of what is established in these Terms and Conditions.
3.3. Duration of Service
The access to the website has an indefinite duration; however, the owner reserves the right to suspend without prior notice the access to users who, in her opinion, violate the rules of use of its website and to exercise the appropriate legal measures.
In addition, the owner reserves the right to restrict access to some sections of the website to the general public, limiting it only to specific users or group of users by providing an access password for which they will be responsible.
However, the user may configure their device to reject the cookies they receive. Please bear in mind this may resulting worsening your overall user experience, since the site will no longer be personalized to you; and some site’s options may not work correctly.
4. Products Information
The contents of the site do not represent any form of advice by us and is not intended to be used as such.
We set the highest standards for ourselves and our team describes each item to the best of its ability. Please read carefully our descriptions to further information about condition, damages and restorations. Keep in mind that the pictures are an important part of the items description.
If you need further information (such us more pictures, wearability, if it is only for display purposes or as a sampler) about any product, please write to:
Unless we specify it clearly, our items are original, nor reproductions or facsimile.
The price of each product is stipulated in the website, except in the event of a manifest error. The owner have the right of correcting all types of errors by informing the User as soon as possible, granting them the option of reconfirming the order at the correct price or canceling it.
The owner will not be obliged to supply any product at the incorrect lower price (even once the shipment has been confirmed) if the error in the price was obvious and unequivocal and could have been reasonably recognized by the User as an incorrect price.
Prices may be modified at any time, although possible changes will not affect orders for which a Shipping Confirmation has been sent.
All transactions are strictly confidential and we will not have access to your credit card details.
All online transactions will be made through PayPal.
6. Delivery and Handling
Orders will be processed as soon as we receive your payment.
We try to ship the orders in 1 or 2 working days depending of the hour of your purchase, but it may take up to 5 days. We do not ship items on weekend or holidays. Sometimes your purchase could be shipped the same day if it took place before 14:00 (Madrid GMT).
We offer Free standard (does not include tracking) worldwide delivery service on all orders.
- Free Deliveries to Spain orders are dispatched via Correos.
- Free Deliveries internationally are dispatched via Correos (Spanish Postal Services) for orders under 600€, and UPS for orders over 600€.
Please contact us if you need tracking, insuranced shipment or express delivery and we will inform you about the additional costs and timing before your purchase. We can dispatch items via express service to most of the countries in Europe, arriving in 1 or 2 working days.
6.1. Estimated shipping times
- Spain: 3-7 business days
- North America: 5-30 business days
- Europe: 5-15 business days
- Australia, New Zealand and Oceania: 10-45 business days
- Asia-Pacific: 7-45 business days
We will do our best to meet the estimated shipping deadlines, but cannot guarantee them. The actual delivery time will depend on the shipping method you choose, the customs in destiny and the efficiency of the service in the country of delivery.
6.2 Please note:
We are unable to redirect orders once items have been dispatched.
We do not insure the items. If you are interested on insuring any item, please contact us before ending your purchase.
We do not ship with tracking number by default. You have to ask for it.
If you choose a shipment with tracking number, once dispatched, you can consult the full end-to-end tracking details in the official Correos Spain’s website (or the Service you had chosen, if a different one).
Orders with tracking number require a signature upon receipt so we do not ship to a postal box address (“apartado postal”).
We are not responsible of duty / customs taxes or additional charges and the possible delay on delivery.
We are unable to ship to the following places:
- Africa (any country) or Madagascar
- Malvinas Islands
- Korea, North (North Korea)
- Sri Lanka
- Turkmenistan, Republic Of
Please, if you want to direct your order out of Europe or North America, contact us before ending your purchase.
6.2. Customs, Taxes & Duty
Buyers will pay any applicable customs duties and taxes. We are not responsible for delays due to customs formalities. We have no authority over a local country’s customs department.
If your parcel is selected before delivery by your national customs services, you may be liable to pay local taxes on imported goods. Usually your country will have a website or customs office providing you with the relevant rates.
VERY IMPORTANT: Please, provide us a phone number, this way the duty staff will contact you and your parcel will be delivered sooner.
6.3. About Products Reservation
This website does not accept reservation for any product. Until an item is purchased, it is available in our website to any potential client.
At HankiesHandkises.com we stand behind every item we sell with a 100% Satisfaction Guarantee. We are confident that your purchase will exceed your expectations.
If you wish to purchase an item, please be absolutely sure before you commit to buy it.
This Web does not accept returns unless the User receives a different item to that purchased. However, this policy does not interfere with the right to reject and return an item for Spain and EU residents (Directive 2011/83/UE and Law 3/2014 in Spain).
According with the Spanish and European Union laws, we will accept returned goods for a refund under the following conditions:
7.1 Spain Returns
- Contact us within 14 days of receipt of the item to let us know of your intention to return the item / s.
- Send us your declaration of withdrawal (declaración de desistimiento). You can use the DECLARATION OF WITHDRAWAL model below. See our email address in the image below.
- Please, return the item (s) to us within 48 hours of notifying us of your intention to do so.
- Please keep the original packaging (including padded) and ship the parcel in the same way it was shipped to you (with tracking number or “certificado”)
- Contact us again for letting us know the tracking number after dropping off the parcel at your nearest Correos Service Point.
7.2. International returns
- Contact us within 14 days of receipt of the item to let us know of your intention to return the item/s; and ask the postal address where you can ship the items.
- We will answer you with out postal address to where you have to ship the item/s.
- Return the item/s to us to the abovementioned postal address in 48 hours since the receipt of our email with the shipping information.
- Please keep the item within the original packaging (including padded) and ship the parcel in the same way it was shipped to you (shipping MUST have tracking number).
- Contact us again letting us know the tracking number after sending the parcel.
We will refund your purchase after we check that the item/s have being returned in the same condition as they were in when received by you – damaged, broken or altered items will not be accepted for a refund.
We will refund you the full purchase price of the item/s returned. The User will pay for the shipping (with tracking number) for any return. Possible additional return shipping costs (including any import fees charge by customs) will be deducted from the refunded amount.
Refunds are processed within 48 hours (or two working days) of receipt, via the mode or payment used in the original purchase. If paid via credit card, please allow up to 5 working days for the processed refund to show up on your statement, depending on your issuing bank.
Exceptions to the right of withdrawal (desistimiento) in accordance with Law 3/2014, Article 103:
- Custom orders. According with Law 3/2014, Article 103, c).
- Sealed items, as lingerie or any kind of headdress, including crowns, combs, headbands… because of hygienic and health reasons. According with Law 3/2014, Article 103, e).
Please note that international customs taxes / duties are not refunded for shipments outside Spain / EU.
7.3. Declaration of withdrawal
I, [your complete name]
with [Identity document number]
with address for the purposes of notifications in [complete address with postal code and country]
with email address [email]
inform to the website HankiesHandkisses.com
Through this letter I unequivocally exercise the right of withdrawal contemplated in article 102 and following of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, on the hiring of [name of the item (s)]
Signed: [complete name and signature]
The owner is not responsible in any case for damages of any nature directly or indirectly derived from:
- The interruption of the operation or the lack of availability of access to the website.
- The privacy and security in the use of the website by the user, and / or the unauthorized access of unauthorized third parties.
- The loss of data or profits arising out of, or in connection with, the use of this website.
The owner will not be held liable for any failure of software during a purchase or at any time whilst using our site.
We do not guarantee that the articles and products displayed on the site are available.
The owner does not guarantee the usefulness of the website for carrying out any specific activity, nor its infallibility.
8.2. Site Contents
The information contained in this website is for general information purposes only.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within the third parties websites. The owner express that as soon as she is informed, she will remove any content that could be harmful or against the law including but not limited to links to other websites that have one or more of these characteristics.
The owner is no liable of the contents published in the comment sections, social networks or any other way in which third parties are allowed to publish content in the owner site. If you notice that there is any content against the law or that may be harmful, please do not hesitate to contact us.
To solve any issue related with this site it will apply the Spanish law. Users accept to subdue to Spanish law and recognizes to the Courts of Valladolid, Spain its competent to solve the conflicts that may appear.
Thank you for reading our terms and conditions. We hope you enjoy our service.